We offer refund/exchange within the first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.

To become eligible for a return or an exchange:

1. The purchased item should be unused and in the same condition as you received it.
2. The item must have its original packaging.
3. If the item was purchased on sale, it may not be eligible for a return/exchange.

Additionally, only defective or damaged items are replaced (based on an exchange request).

If you need to place a return/exchange request for an eligible product/item, please email us at [support@neythukadhakal.com].

Certain categories of products/items are exempt from returns or refunds. These categories will be identified to you at the time of purchase.

For accepted return/exchange requests:

• Once your returned product/item is received and inspected, we will send you an email to notify you of the receipt.
• If the item passes the quality check, your return/exchange request will be processed in accordance with our policies.